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Enhance Shopping Center Management with the Customer Flows Page
Inmall system
Managing a shopping center requires real-time insights and actionable data to make informed decisions. The Customer Flows Page in the Inmall System is a powerful retail analytics solution designed to provide shopping center owners and managers with a visual representation of customer flow analytics. This feature not only offers real-time data but also ensures a seamless user experience, enabling you to optimize operations and improve customer engagement through advanced shopping center analytics.
What is the Customer Flows Page?

The Customer Flows Page is a dynamic dashboard that provides a visual overview of visitor flow within your shopping center. It offers real-time analytical data, helping you understand customer behavior, identify traffic patterns, and measure the effectiveness of your strategies. Whether you're tracking daily footfall traffic or analyzing long-term trends, this customer analytics software is designed to simplify data interpretation and enhance decision-making for improved store performance.
What is the Customer Flows Page?

The Customer Flows Page is a dynamic dashboard that provides a visual overview of visitor flow within your shopping center. It offers real-time analytical data, helping you understand customer behavior, identify traffic patterns, and measure the effectiveness of your strategies. Whether you're tracking daily footfall traffic or analyzing long-term trends, this customer analytics software is designed to simplify data interpretation and enhance decision-making for improved store performance.
Key Features of the Customer Flows Page

1. Customizable Time Filters
The Inmall System offers an intuitive user experience, allowing you to filter data based on your preferred timeframe. You can view customer flow data for:
  • A specific month
  • A quarter
  • Half of the year
  • The entire year
This flexibility ensures you can analyze customer trends over short-term or long-term periods, depending on your needs.

2. Marketing Event Integration
To help you measure the impact of your mall marketing efforts, the Customer Flows Page allows you to add past and planned marketing events. By visualizing these events alongside customer flow data, you can determine whether your campaigns successfully drove footfall traffic. This feature is invaluable for refining your marketing strategies and maximizing ROI.

3. Entrance Analytics
Understanding how customers enter your shopping center is crucial for optimizing layout and operations. The Customer Flows Page displays detailed information about which entrances are most frequently used, similar to a Google Analytics user flow for physical spaces. This data can help you allocate resources effectively, improve signage, and enhance the overall shopping experience.

4. Target Performance Tracking
The system enables you to set and monitor customer flow targets, a crucial aspect of retail analytics. Data entered in the Forecast Page is seamlessly integrated into the Customer Flows Page, allowing you to compare actual performance against your goals. This feature ensures you stay on track and make data-driven adjustments as needed, improving your overall KPIs and conversion rates.
How InMall System Integrates with Customer Flow Hardware

To provide accurate and reliable data, the Inmall System connects with customer flow hardware devices installed in shopping centers or office buildings. This integration is completed during the onboarding process, ensuring a smooth setup and immediate access to real-time analytics for shopping center live monitoring.
Supported Integrations
The Inmall System already integrates with leading customer flow hardware providers, including:
  • Shopper Track
  • SensMax
These integrations support advanced people counting and visitor flow analysis. If your shopping center uses a different device, the Inmall team is ready to integrate it into the system to ensure full functionality and support for your retail video analytics solutions.
Why Use the Customer Flows Page?

The Customer Flows Page is more than just a data visualization tool—it's a comprehensive consumer analytics solution for optimizing your shopping center's performance. By leveraging real-time analytics, customizable filters, and marketing event integration, you can:
  • Improve operational efficiency
  • Enhance customer experience and satisfaction
  • Measure the success of marketing campaigns and their effectiveness
  • Make data-driven decisions to achieve your targets
  • Optimize mall layout and tenant mix
  • Manage occupancy and queue management effectively
This retail customer analytics software provides valuable customer insights, allowing you to understand the customer journey, analyze dwell time, and improve asset utilization.
How to Get Started

  1. Access the Customer Flows Page: Log in to your Inmall System dashboard.
  2. Set Up Hardware Integration: Ensure your customer flow devices are connected during onboarding for accurate people counting.
  3. Explore the Dashboard: Use the customizable filters to view data for your desired timeframe and analyze traffic patterns.
  4. Add Marketing Events: Input past and planned events to measure their impact on customer flow and overall shopping mall traffic statistics.
  5. Monitor Targets: Compare actual customer flow data against your set targets to track performance and optimize your retail analytics strategy.

By utilizing the Customer Flows Page in the Inmall System, shopping center owners and managers can gain valuable insights, streamline operations, and drive better business outcomes. Whether you're analyzing footfall traffic trends, evaluating marketing campaigns, or optimizing your mall layout, this tool is an essential asset for modern shopping center management. It combines the power of mall analytics with user flow analysis to provide a comprehensive retail analytics solution, helping you create personalized shopping experiences and boost customer loyalty.
«SIA INMALL», reg. no. 40203531565 has signed contract no. SKV-L2023/284 with the Latvian Investment and Development Agency (LIAA) on the project "Promoting International Competitiveness", which is co-financed by the European Regional Fund